If package is insured, a loss or damage claim can be filed. If your claim does not follow our policy (e.g. late claim, inaccurate info, missing paperwork) your claim will be denied.
For damage claim:
Please file this Damage Claim Form within 5 days of your package’s delivery date.
For loss claim:
Please file this Loss Claim Form within:
- Domestic: 30 days of your package’s mailing date.
- International: 45 days of your package’s mailing date.